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Support
Microsys International (MSI) is pleased to offer service support
for any installed Software and Hardware (i.e. Cash Drawers, Networks,
Modems, Fax Boards, Mouses, etc.) that our support staff is familiar
with.
General Support: Discussion of any subject relating to any computer, software, bookkeeping, accounting or
application question, problem or situation regardless of the cause. Administrative questions are not considered
Support. Support will ONLY be provided to those clients that have a completed Support Registration on file.
Applications Support: Discussion of general approach
to utilizing software for different customer-oriented application
problems.
Software Support: Discussion of issues relating
to problems or errors with the software, whether caused by the software
user or by the hardware.
Support Hours and Access: Regular Support hours
are 9:00 AM -6:30 PM weekdays. E.S.T. It is imperative that you
have a telephone next to your CPU for effective telephone support.
If a DSL has been installed with the systems, please have it hooked
up and establish an Email account and Internet access. That will
facilitate your ability to transfer files, fixes or updates. This
could save considerable support time for you. If you have a fax
machine please let our support technicians know, this can also facilitate
your support.
DISCLAIMER: MSI provides this service to you "AS IS" and does not warrant that the information
provided will be error-free or will meet any or all customer needs. Any errors that are identified by clients
of MSI will then be evaluated by MSI to determine whether the errors apply generally to the program or are
customer specific. Any errors that are peculiar to that specific customer will, at the option of POS be
dealt with by using one or several methods of correction. Program related errors will be forwarded to
program authors. In no event shall POS be liable for any loss, damage, or injury of any nature, due to
the above, whether direct or consequential in connection or resulting from the use of the service.
IT IS THE RESPONSIBILITY OF THE CUSTOMER TO DO FREQUENT BACKUPS TO PROTECT DATA.
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